As the pandemic forced us to change our very way of living, consumer behavior also changed drastically. Overnight, many people who were “fence-sitters” when it came to transacting “online” were literally forced to online since in-person contact became the least preferred way of doing commerce. This online commerce forced organizations to really take a deep…
To develop your business, you must first improve the customer experience (CX) that your business delivers to guarantee that your customers are well-served and have transformative interactions with your brand. For a fully connected, effortless CX that adds value to your consumers and business, you need a well-defined CX strategy and clear leadership. It’s good to…
Link between customer experience and business performance is directly dependent on breaking down overall experience into smaller insights based on your company’s specific goals and different stages of the customer journey. Customers are willing to spend more money to buy from a firm that provides good customer service. Thus, to attract, engage, and keep consumers,…
A crisis that the entire GLOBE is experiencing for the last two months is simply unpredictable. No one can know about its certainty of the duration or the severity, but many across the globe have begun to think about what the next normal might look like by inferring patterns and trends from past crises. First,…
