Contact Center Capability & Readiness Self-Assessment

Quickly assess your contact center capabilities across inbound/outbound, self-service, analytics, WFM, QA, CRM integration and more.

57 questions ~10–12 minutes Instant summary + report capture

After you submit, your responses are captured in Enrich’s CRM so we can share a concise, practical diagnostic view (optional follow-up).

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Choose one response per statement.

Answered: 0/57 Calculate Summary

Category	Total	Have	Would Help	Not Value	Readiness %	Opportunity %