“The quality of decisions depends not on the quantity of data, but on the intelligence with which it’s used.” In today’s digital enterprise, data is abundant—but insight is scarce. Organizations collect terabytes of data across customers, operations, and markets, yet few can translate that data into decision intelligence that drives growth, efficiency, and innovation. This…
For years, Robotic Process Automation (RPA) has been the workhorse of enterprise efficiency—automating rule-based, repetitive tasks at scale. It streamlined operations, reduced manual effort, and delivered measurable ROI. Yet, its biggest limitation quickly became clear: RPA lacked context and judgment. An RPA bot could move data flawlessly between systems, but it couldn’t interpret ambiguous inputs,…
With an ever-expanding spectrum of digital technologies and tools at our disposal, the distinction between digital and physical customer experience is becoming increasingly hazy. For competitive marketers, digital channels are becoming increasingly vital in supporting their whole customer experience strategy. In my opinion, companies will, increasingly, compete on customer experience as a focused area alongside…
A lot of businesses, across the world, are disconnected digitally and may not have access to workers with the relevant skills and are hence facing multiple challenges in their business environments. Employees also, have scant little protection and usually do not have the necessary flexibility or skills to adapt to the markets in which they…
